Student Course Administration Information

Introduction to ProSkills Pty Ltd

The partnership of Keith Lawrence and Alexis Lawrence was formed as Training Company in the State of Queensland on the 1st April 2000. In August 2002, Keith and Alexis registered ProSkills with the Office of Fair Trading in Queensland. ProSkills Pty Ltd is based in Mackay, Queensland.

The ProSkills Pty Ltd is owned and operated by Keith and Alexis Lawrence who are directly involved with the company's daily activities in executive management functions and on a "hands on" basis. Keith is the Director of ProSkills Pty Ltd and Alexis is Administration Manager. Keith and Alexis have a sound range of experience in the training environment with Keith involved in delivery of short courses since 1992. Alexis has experience in education with experience in a wide range of education facilities. ProSkills Pty Ltd has a firm financial background and the ability to source funds in support of company activities on Client projects.

On the 11th January 2005 was registered as a Registered Training Organisation. The National Provider Number 31157

Enrolment

Enrolment is finalised by having your completed application form with payment lodged at either the course or at ProSkills Pty Ltd office. Most courses require a deposit for priority in enrolment.

Award

On successful completion of a course, each student is issued with a Certificate or a Statement of Attainment, which states the competencies completed. This Certificate or Statement of Attainment can be used to assist in obtaining employment.

Refund Policy

ProSkills Pty Ltd has a policy of 100% refund of any money paid prior to commencement of any course, if a request is received in writing 14 days prior to the course. Between 13 days and 7 days prior to the course there is a 75% refund, and between 6 days and the course commencement there is a 50% refund at the discretion of ProSkills Pty Ltd. If a student withdraws during a course, no refund is available but a pro-rata credit applies to complete the course at a later date. Money paid in advance for a course is kept in a separate account to ensure refund moneys are available and deposit money is accessed when the course is commenced.

Course Assessment

Most courses are assessed by a combination of written assessments and participation in various exercises or simulated situations, which are encountered in the workplace.

Student Records

All student records and documentation will be recorded, and results of assessment kept. Examples of student assessments may also be kept. All student records will only be available to staff unless a student makes a request in writing for their own file, in which case access will be granted. Please allow 14 days notice for access to records. Proof of student identification will be required.

Policy on Equal Opportunity

ProSkills Pty Ltd is committed to a policy of equal opportunity and freedom from all forms of discrimination as determined by legislation or ProSkills Pty Ltd. The policy is issued on the basis that it is fair and just and contributes to the fulfilment of ProSkills Pty Ltd mission and goals.

Policy on Inclusive language and Presentation

Under equal opportunity policy, ProSkills Pty Ltd aims to ‘provide equal employment and educational opportunities within ProSkills Pty Ltd and identity and remove barriers to participation and progression in employment and education’. When any statement uses the female gender this also means the male gender, and when any statement uses the male gender this also means the female gender.

Client’s Complaints

Any participant with a complaint related to any aspect of the training is entitled and encouraged to notify the course trainer or ProSkills Pty Ltd office, who will arrange for another trainer to contact you to resolve the complaint. An appeal against any decision is available through ProSkills Pty Ltd office or ultimately by the Director of ProSkills Pty Ltd will also advise of the appropriate legal body to contact should this procedure not be successful.

Language Literacy and Numeracy

Some students may need additional assistance in language, literacy and numeracy, and some may not have sufficient skill to succeed in ProSkills Pty Ltd training program and may need to be referred to a specialist language, literacy and numeracy course at TAFE or other organisation like an English language Institute for overseas students.

Support Services

For students having difficulties with any part of the course, you are able to ask your trainer for extra assistance at any non-lecturing time if the trainer is available. You are also entitled to ring ProSkills Pty Ltd office with any queries relating to the course or if you have any difficulties regarding your participation on any course or it context.

Appeals

If you feel aggrieved by any decision regarding assessment, contact ProSkills Pty Ltd where our staff will organise for a trainer to contact you to resolve any problems. The appeal period is 6 weeks from the completion of the subject or competency or unit. If still dissatisfied, you can then contact the Director of ProSkills Pty Ltd to have your appeal investigated.

Student Welfare

Assistance in obtaining access to referral numbers and community services is available from ProSkills Pty Ltd office. Where necessary, arrangements will be made for students requiring literacy or numeracy support. This may be outsourced to the relevant qualified experts. Any fees incurred are the responsibility of the students.

Welfare and Guidance

We will provide students with assistance and support by informing them of the opportunities available that may assist them in their chosen profession. All trainers will be available to assist the student and if further information or assist is required then they student can contact ProSkills Pty Ltd office for further advice and assistance.

Recognition

Recognition means the process of formal approval and recognition of a training organisation, by a State or Territory registering body, in accordance with the AQTF Standards for RTOs and the Standards for Registering/Course Accreting Bodies. Under Mutual Recognition registration has national effect and training organisations need register only with one registering body. This will be the registering body in the State or Territory in which the training organisation has its head office or where it provides most of its training and/or assessment.

Evidence to Support Recognition Application

You will have to provide documentary evidence of your prior learning for each module you claim exemption from, and be assessed by the instructors or a panel established by ProSkills Pty Ltd. This assessment can only commence after the application fee is paid.

You must have the certified photocopies of documentary evidence included in this application. All evidence should either be headed with the competency name and number for which you are applying for Recognition or a document number if the evidence will be used for exemption from more than one competency.

Ownership of Assignments

All materials submitted for assessment or as part of any course shall become the property of ProSkills Pty Ltd. We recommend that all students keep a copy of their assignments in electronic copy plus a hard copy. ProSkills Pty Ltd cannot accept responsibility for anything that is lost by Australia Post or a courier.

Course Surveys and Evaluation

ProSkills monitors all courses delivered by randomly contacting student who have completed the ProSkills courses.

All ProSkills trainers acknowledge the following statement “I acknowledge that a ProSkills Manager or ProSkills’ nominated person may attend a course being conducted by myself. The manager or nominated person does not have to notify the trainer before attending the course. The manager or nominated person will not interrupt the course but will observe the process and report their observations to the Director of ProSkills.”

If you are contacted by ProSkills Staff all and any information collected will be kept confidential and only use for ProSkills quality improvement.

Contact ProSkills Pty Ltd

Phone 07 4953 1588

Sarina Phone 07 4943 2278

Fax 07 4953 1599

Email – admin_proskills@tpg.com.au

ProSkills A.B.N. 11 946 854 122